Support

Device and activation support

If you have worked through the Activation guide and Troubleshooting and your ALL360 01 still isn't behaving as expected, email [email protected].

To help us identify your unit and resolve the issue quickly, include:


Order reference	In your order confirmation or activation email.
Serial number of the affected unit	The 8-character code on the base of the unit.
Device name shown in your portal	For example `ALL360-0421-1`.
Description of the problem	Including the current light colour and the status shown in the portal.
Photos, if relevant	Serial number label, shipping damage, your setup or an on-screen error.

Damaged or incomplete delivery

If your unit arrived damaged or with items missing, don't power it on. Email [email protected] first and we will advise on the next steps.

For partnerships, business and anything else: [email protected].